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FAQS

Should I take my children?

Of course! This is a family event.

Under 10s are £1 each. We have created a family area at the lower end of the park which is less congested and has flatter ground. Please note that the areas closest to Alexandra Palace i.e. the slope and south terrace do get really busy and therefore may not be as suitable for families.

Please remember that November is a cold month so we advise all visitors to wrap up warm. Also the firework display can be noisy and busy so may not be suitable for very young children.

How Noisy are the Fireworks?

As with most firework displays, ours can be noisy and goes off with a bang. If you or your children are sensitive to this, the display may not be suitable.

Are there any strobes?

Strobes will be used on some of the performances. If you have a history of adverse reactions to strobes we would not advise attending the event.

Will it be muddy?

This is a very large event that takes place in a park in November. Some hard standing is available on a first come first served basis at the top of the park. It is very likely though that certain areas of the park may be muddy or wet. The chances of mud and wet ground are likely to increase if we have had inclement weather in the lead up to the display. Please check the weather forecast and dress appropriately.

Why can't I get into the Bier festival?

The Bier Festival is a separate, ticketed event. You have to buy an add-on ticket in advance when you buy your fireworks ticket. Please note the Bier Festival is for over 18's only.

How do I get into the German Bier Festival?

You have to buy a ticket to the Fireworks Festival to enter the park. At the time of purchase you can then add on a Bier Festival ticket. The Bier Festival can be accessed via the Palm Court entrance.

What time does the Bier Festival end?

The Bier Festival ends at 10.30pm on Friday and 11pm on Saturday.

What are the age restrictions?

The Bier Festival is strictly an over-18's event. The bars operate a Challenge 25 policy.

Does buying a ticket let you attend both days?

No, unfortunately if you buy a ticket for the Friday it is valid for Friday only, and if you buy a ticket for the Saturday it is valid for Saturday only. This applies to all tickets – Fireworks, Bier Festival and Ice Skating.

Can I transfer my ticket?

Your ticket is only valid for the day printed on the ticket. Tickets can not be transferred to another day under any circumstances.

How old is an adult?

Adult tickets are required for those aged 16 years or over.

Child tickets are required for those between 11 and 15 years old.

Ages 10 and under are £1 but must be registered by an adult ticket holder at the point of purchase.

All children must be accompanied by an adult aged 21 and above.

ID may be required for adults (18 and over). Please note that we operate a Challenge 25 policy on all of our bars.

How many under-10s can I bring?

Each adult can bring in 2 Under 10s. Therefore if 2 adults buy tickets they will be able to apply for 4 Under 10s. Each Under 10 will need a ticket. Under 10s can be registered at the point of transaction.

What is an Early Bird Ticket?

A limited allocation of discounted Early Bird tickets will be available for both days of the event, after which tickets will revert to their full price.

Personal assistant tickets

If you wish to purchase a ticket plus personal assistant ticket you may do so online or via telephone. To ensure that these tickets are purchased by people with access needs, you will be contacted by See Tickets to provide evidence.

We accept a scan of one of the following:

Disability Living Allowance (DLA) / Attendance Allowance (AA)
Personal Independence Payments (PIPs)
Blue Badge

You will have 7 days to respond before your booking is released.

If you are unsure about the process for booking access tickets at Alexandra Palace, or have a question about the event, please contact access@alexandrapalace.com / 020 8365 2121 before booking.

Are there cash machines?

We recommend taking your cash out before you arrive. The site is cash only. There are cash machines in the Park and in the Bier Festival, however they do charge and will be busy.

Is this an Outside event?

This is an outside event, on a hill in a Park, so please make sure you wear warm and waterproof clothing and sensible shoes. If you buy an add-on ticket to the Ice Rink you will be inside for about an hour. We suggest you arrive 20 minutes before your allotted session. If you buy an add on to the Bier Festival then you will be inside and have the outdoor terrace viewing platform to watch the Fireworks display.

Why is the terrace closed?

The terrace is closed to help with crowd congestion in and around the building, although access to the terrace is available for those with tickets to the Bier Festival. Viewing is available on the road as normal. We also suggest those with young families or push chairs watch the display from the family area in the lower field area.

Are there toilets on-site?

Toilets are available in key areas across the site. Please print off a copy of the site map so you can familiarise yourself with where your closest toilets are.

I'm bringing a push chair....

We would suggest that if you are bringing a push chair you watch from the family area. Please be aware this area could be soft under foot. Gate 5 is not recommended for push chairs.

I'm coming by bus or train....

Alexandra Palace has its own Mainline train station which is next to the main entry point (Gate 2). At peak times trains can be very busy and are likely to be busiest on Friday from 5pm. If you are using the Mainline please leave sufficient time to arrive.

Wood Green station is the closest underground station, a 15 minute walk to the park. Trains are likely to be busiest on Friday from 5pm so please leave plenty of time to arrive and get into position.

Buses around the venue will be very busy after the event, where possible please use either the Underground or Mainline.

Is there parking?

We strongly advise that you leave the car at home and take public transport. There is no public parking available in or around Alexandra Palace on either day. There will also be numerous parking restrictions and road closures in place due to the event.

Our neighbours

Alexandra Palace is surrounded by residential housing. Please respect our neighbours by leaving quietly and taking your litter home with you.

What time are the Fireworks on?

The firework display will start at 9pm on Friday and 8pm on Saturday. The gates into the park will be busy on both days therefore we strongly advise you to allow plenty of time to get through them and find a good spot to stand and enjoy the display. We recommend you arrive a little earlier so you can make the most of all the other entertainment across the park and building, from funfairs and the family area, to the street food and craft beer village.

What time is the bonfire lit?

The bonfire will be lit at 7:30pm on Friday and 6:30pm on Saturday. We expect it will burn for at least 45 minutes.

What time will the bar and kitchen be open?

The Bar & Kitchen will be closed from 8pm on Thursday 31st October until 1pm on Sunday 3rd November

What time will the road open / close?

Alexandra Palace Way will close from 8pm on Thursday 31st October and re-open on Sunday 3rd November

Can I bring food or drink to the event?

No food or drink (alcohol or otherwise) will be allowed onto the site. Thorough bag searches will be in place at all entrance gates.

Can I bring sparklers into the festival?

No sparklers or fireworks are allowed onto the site.

Can I bring my dog?

No animals or pets are allowed into the festival area, except for registered assistance animals.

What can’t I bring with me?

The following items will not be permitted on-site:

Alcohol / Illegal substances / anything that could reasonably considered for use as a weapon / Nitrous Oxide and legal highs / Food or drink apart from soft drinks or water in plastic bottles / Excessive quantities of cigarettes (ie more than for personal consumption) / Glass of any kind, including perfume and cologne bottles, beer bottles, jars or drinking vessels / Portable laser equipment and pens / Megaphones / Sound systems / Air horns / Spray cans / Fireworks / Sparklers / Flares / Animals (with the exception of assistance dogs) / Unofficial tabards or hi vis jackets / Professional camera or video equipment / Bicycles

What provisions are there for disabled visitors?

The disabled viewing area is situated on the west corner of the south terrace in front of The Phoenix Bar & Kitchen. Space is limited and access will be via a specific disabled viewing area ticket which can be found on the ticketing page. All disabled tickets allow for a friend, family member or carer to attend with you at no extra cost should you wish. Unfortunately, due to space restrictions each disabled ticket is strictly limited to one guest.

If you were not able to get a ticket for this area, additional disabled tickets are still available to give you access to the site plus a free carer. However due to limited availability and space these additional tickets do not include access to the car park or viewing platform. Please be aware that even though much of the event is on hard standing, some areas in the park are soft grassland and may not be suitable for wheel chair or visitors with mobility issues.

Parking

Disabled parking is available though strictly limited. Access to this area is available when purchasing your disabled ticket. You will need to also bring your blue badge when reporting to the designated disabled parking area shown on your ticket. Please note that due to crowd congestion access to the disabled car park will be closed between 7.00pm and 9.00pm on both days.

Toilets

Disabled toilets will be available across the site with specific provisions in the disabled viewing areas and family area. Disabled toilets will also be available inside the Ice Rink and the German Bier festival.

I have a general enquiry, who do I contact?

Please email enquiries@alexandrapalace.com

I'm from the Press, who do I contact?

Please email joe.coggins@alexandrapalace.com

Do you have a list of Terms & Conditions?

Yes, click here to view them.