FAQs

Find out how to Get Here.

The Park entrances are busiest during the hour before the Fireworks & Drone Display, so we strongly recommend arriving early to give yourself plenty of time to enter the Festival site and find a great viewing spot.

After the display, exits and local transport services can be very busy. To avoid the rush, why not stay a little longer and enjoy everything else the Festival has to offer?

There is no public parking available at Alexandra Palace or in surrounding streets and there will be numerous parking restrictions and road closures in place. Alexandra Palace Way will be closed. Roads around Alexandra Palace will be busier than normal. We strongly advise against driving to the event.

Blue badge parking is available but strictly limited. Please contact our Visitor Services team on [email protected] to enquire. You will be required to show your blue badge parking booking confirmation to gain entry to the car park.

Is this an outdoor event?

Yes. This is an outdoor event set across Alexandra Park, with attractions located throughout the site. The event is extremely popular and has a lively festival atmosphere, particularly on Saturday, so please bear this in mind when planning your visit.

We recommend dressing for the weather and wearing warm, waterproof clothing and sensible footwear. As wet weather is always a possibility, grassed areas of the Park may be muddy or slippery underfoot.

Ice Skating
If you’ve booked an ice skating session, you’ll be indoors for approximately one hour. Please arrive at the rink at least 15 minutes before your session start time.

German Bier Festival
If you’ve booked tickets for the German Bier Festival, you’ll be indoors and will also have access to the outdoor terrace viewing platform to watch the Fireworks & Drone Display.

Why is the terrace closed?

The Terrace is closed to help with crowd congestion in and around the building and reserved for those attending the German Bier Festival or those who have upgraded their ticket. You can view the display from the road in front of the Palace. We suggest those with young families or push chairs watch the display in the lower field area, which typically has more room.

Are there toilets on-site?

Toilets will be available across the site.

Our neighbours

Alexandra Palace is surrounded by residential housing. Please respect our neighbours by leaving quietly and taking your litter home with you. Thank you.

Information regarding road, park and car park closures to facilitate the event can be read here.

What is a drone show?

Returning for a third year, drone specialists Celestial, runners-up on Britain’s Got Talent 2026, will send hundreds of choreographed drones into the night sky before the fireworks take over, with the entire show set to a specially curated soundtrack.

Can I pay in cash?

Ally Pally is now fully cashless so bring your card/phone with you to pay across the site.

What happens if it rains?

The festival will go ahead come rain or shine. We recommend dressing appropriately for the forecast. In the event of severe weather affecting safety, updates will be communicated via the event website and official channels.

How will I get my tickets?

Our official ticket partners are DICE, Universe, and Fever. Please do not purchase tickets from any other website.

DICE
It’s important that you download the DICE app and activate your tickets before arriving at Alexandra Palace, as mobile signal and internet access may be limited on site.

We’ll notify you when your ticket(s) are available to activate. Once activated, tickets can no longer be transferred, so please transfer any tickets to your friends or family before activating them.

If you have multiple activated tickets on one device, all ticket holders must arrive and enter together, as the tickets will need to be scanned from the same phone.

As long as you’ve activated your tickets before the event, you’ll be able to access and display them for scanning at the entrance.

Universe
E-tickets will be emailed to you approximately seven days before the event. Please have your ticket open on your phone and ready to scan when you arrive.

Fever
Your tickets will be sent to you by email after purchase and will also be available in the Tickets section of the Fever app. Please have your QR code ready on your phone when you arrive.

What is included with my entry ticket?

Your festival ticket includes the fireworks & drone display and access to everywhere except the German Bier Festival, Ice Rink, Summit and Premium Viewing Area. If you would like to access these areas, a separate add-on ticket must be purchased.

How old is an adult?

Adult tickets are required for those aged 16 years and over. Child tickets are required for those between 11-15 years and 0-10 years old. All children must be accompanied by an adult aged 21 and above. ID may be required for adults. Please note that we operate a Challenge 25 policy on all of our bars.

I want to send a ticket to a friend or family member

If you are attending with a group and planning to arrive at different times, then please transfer your tickets way ahead of time. The deadline for this is 2pm on the day of the event. 

Find out how to send a ticket to a friend here.

Just a note that you won’t be able to send any more tickets once you have activated your QR code on the day of the event.

Please get in touch via dice.fm/contact if you have any questions. 

Universe e-tickets can be forwarded to friends/family via email.

Essential companion tickets

If you wish to purchase a ticket plus an essential companion ticket, head to the Access section of our website. Please note accessible tickets can only be purchased on DICE.

I can no longer make the event

If you purchased your ticket on DICE, you may be able to resell your ticket via the Waiting List. You can check if the Waiting List is enabled for your ticket by opening the DICE app and tapping the ticket icon at the bottom of the screen. If this isn’t enabled for your ticket yet then maybe you can find a friend or family member who would like to take this off you and you can simply send them the ticket via the app. Please get in touch via dice.fm/contact if you have any questions.

I’m having trouble selecting my preferred tickets

Please ensure you’ve updated to the latest version of the DICE app, book on web or contact the DICE help centre.

Please note that accessible tickets and SUMMIT tickets are not available for purchase through Universe and Fever.

Can I buy a Bier Festival, Ice Skating, Summit or child ticket on its own?

No, these events require an extra ticket as an add-on to your festival ticket.

Yes! If you’re looking to attend with young children, we recommend booking tickets to the Sunday family fun day which will have smaller crowds, an earlier display and family-friendly soundtracks and entertainment. The Saturday night will have a full festival feel and is typically best-suited to people looking to party.

Head to the Access section of our website.

General advice

Please note that the Fireworks & Drone Festival takes place on the grounds of Alexandra Palace and this will require navigating hills and steep terrain. Furthermore, the weather can cause certain areas to become more challenging to navigate due to wet and slippery surfaces. The event has a festival feel, particularly on the Saturday, so consider this as you plan your visit. Please take care and be mindful of this when navigating the park.

What size skates do you have?

Skate sizes available: UK child size 6 – 13.5, UK Adult size 1 – 14.

Will there be flashing lights?

We have strobe effects and bright flashing lights on our disco sessions only. Please note our ice discos are not suitable for people with epilepsy. Our ice skating sessions do not use lighting effects and are safe to attend for people that have epilepsy.

Do you have skate aids?

Yes, skate aids are available to purchase on the door subject to availability. We advise that these are used by children or adults who are nervous or inexperienced only.

What time should I arrive for my ice skating session?

Please arrive 15 minutes in advance of your session. If you arrive late, we will not be able to transfer your ticket.

How long is an ice skating session?

Sessions last approximately 45 minutes. Please arrive 15 minutes in before your session start time.

Where is the ice rink?

The ice rink is located within the Palace. Head to the East Court entrance on the east side of the Palace and follow the signs.

What can I expect from the Summit Rooftop Adventure?

Experience the fireworks and drone display from the Palace Balcony or the rooftop at Summit for a truly unforgettable view. The experience will take up to 120 minutes, with a 60-minute rooftop experience and a dedicated 30-minute pause to enjoy the display. Your ticket also includes one complimentary phone pouch per booking.

Will I be able to watch the display from Summit?

Yes, we have designed the fireworks night climb to include a 30-minute pause to enjoy the display. Half of the group will watch the display from the rose window balcony and the other half from the Palace roof.

Is there an age restriction?

Yes, Summit it suitable for 8 years and up. Under 18s must be accompanied by an adult over the age of 18. Minimum 4 under 18s to one adult.

What can I bring with me?

You can bring your phone on the climb in the secure, complimentary phone pouch included with your booking. All other personal items must be left in the lockers / bag storage provided in the Summit reception area. These are left at your own risk.

When and where should I arrive?

Once you have booked, the Summit team will be in touch to arrange a suitable meeting and start time.

Is there a height and weight limit?

Yes.

Height limit – 1.2m minimum.

Weight limit – 130kg max (approx. 21 stone / 286lbs).

What happens in bad weather?

Climbs will go ahead in most weather conditions. In the event of extreme weather, we may have to refund your climb.

Can I bring food or drink to the event?

No food or drinks (with the exception of small, sealed shop bought water bottles) will be allowed onto the site, with exceptions for young children and medical reasons. If you need to bring food or drink with you for medical reasons, we ask that you contact our team in advance at [email protected]

Can I bring sparklers into the festival?

No sparklers or fireworks are allowed into the site.

Can I bring a dog?

No animals or pets are allowed into the festival area, except for registered assistance dogs. Please contact our Visitor Services team if you are planning on bringing an assistance dog to the event.

Can I bring a bag?

Yes, but there won’t be a cloakroom at the festival, and large bags will not be allowed in so please leave them at home.

You will be subject to bag checks and searches upon arrival. Chairs and other camping equipment are not allowed at the event. See below for a full list of prohibited items.

Bags carrying medical equipment are allowed. Please contact our Visitor Services team in advance.

Can I bring a pushchair?

Yes, but please be aware that the event is set across 196 acres of undulating parkland. If wet weather is forecast, the grass areas of the Park will be wet underfoot. Entrances and exits will be busy at peak times. Please factor this into your planning.

What can’t I bring with me?

The following items will not be permitted on-site:

Alcohol / Illegal substances / anything that could reasonably considered for use as a weapon / Nitrous Oxide and legal highs / Food or drink (see above for exceptions) / Excessive quantities of cigarettes (ie more than for personal consumption) / Glass of any kind, including perfume and cologne bottles, beer bottles, jars or drinking vessels / Portable laser equipment and pens / Megaphones / Sound systems / Air horns / Spray cans / Fireworks / Sparklers / Flares / Animals (with the exception of assistance dogs) / Unofficial tabards or hi vis jackets / Professional camera or video equipment / Bicycles / drones and UAVs / Camping equipment / Picnic umbrellas / Gazebos / Flags / Chairs.

I have a general enquiry, who do I contact?

Please email [email protected]. For accessibility enquiries, please email [email protected].

I’m from the Press, who do I contact?

Please email [email protected]

I would like to enquire about Partnership or Sponsorship, who do I contact?

Please email [email protected]

I would like to trade at the event. How do I register my interest?

Please register your interest with trading with us by filling out the form on the main Alexandra Palace website.

We want you to have the best experience possible when visiting the Festival. For everyone’s safety and security we have a range of measures in place, some overt, some covert. These include:

o Extensive CCTV system across the Park and Palace
o Drone CCTV will be in operation
o Hundreds of security and event personnel onsite
o Covert security teams across the Festival site
o Met police officers and members of the Emergency Services present throughout the event
o Weapons detection systems
o Vehicle mitigation barriers
o Sniffer dogs

Yes, click here to view them.

View our Saturday specific FAQs.

View our Sunday specific FAQs.