Terms & conditions

1. The purchase of this ticket by you from the authorised ticket agents DICE or Ticketmaster Tickets, entitles You to gain entry to the Fireworks and Drone Festival staged by Alexandra Park and Palace Charitable Trust at the venue Alexandra Palace and Park advertised. Only customers holding a valid Ticket will be admitted to the Event. Your Ticket may be invalidated if any part of it is removed, altered or defaced. All tickets to the event are digital. 

2. This Ticket is issued subject to the Terms and Conditions contained herein, as well as those published by Ticket Agent on their respective websites. Purchase of any Ticket constitutes acceptance of these Terms and Conditions on Your behalf and on behalf of any person for whom you are purchasing Tickets. In the event of any inconsistency between these Terms and Conditions and those of the Venue or the Ticket Agent, these Terms and Conditions stated on this website shall prevail. 

3. The Terms and Conditions are subject to change without notice and at our discretion. Amendments to the Terms and Conditions will be posted to this website (www.fireworks.london). 

4. Please check Tickets carefully and ensure you have purchased the correct ticket. There are the following ticket options available – Adult, Child 11 – 15, Child 0 – 10, Accessibility Adult/Child 11-15/Child 0-10, Summit, Bier Festival, Ice Skating and Premium. Errors cannot always be rectified following purchase. Tickets are not issued on a sale or return basis and refunds will not be made on returned Tickets unless otherwise provided under the Terms and Conditions. 

5. The Organiser is not responsible for any Ticket that is lost, stolen or destroyed. You are solely responsible for the safety of Your Ticket. It is not always possible to issue duplicate Tickets. If duplicate Tickets are issued, a reasonable and appropriate administration fee may be charged. 

6. Purchase or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy, or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket. 

7. Neither the Venue nor the Organiser nor the Ticket Agent shall have any further liability beyond the face value of the Ticket purchased plus the relevant per ticket booking fee. 

8. In the event of a cancellation, postponement or Material Alteration refunds will be considered in accordance with these Terms and Conditions. 

If a cancellation takes place part-way through an Event, at the discretion of the Organiser, You may only be entitled to a partial refund of the face price Ticket value. Personal arrangements including travel, subsistence and accommodation in relation to the Event which have been arranged by You are made at Your own risk and neither the authorised Ticket Agent nor the Organiser will have any liability for any such loss of enjoyment or wasted expenditure. 

A Material Alteration means a change which, in the reasonable opinion of the Organiser, fundamentally changes the overall nature of the Event. The Event shall be assessed by reference to the overall event experience and not by reference to any individual attraction, activity, display, act, programme content, performer, participant or other element of the Event. 

Changes to performance times, attractions, activities, displays, acts, programme content, performers, participants or any other individual element of the Event, including any interruption, delay, shortening, curtailment, suspension, modification or cancellation thereof, shall not be considered a Material Alteration and shall not entitle You to a refund. 

The Event is judged and valued by reference to the overall event rather than any individual act, performer or participant scheduled to appear. No scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing. Hence cancellation by an artist or performer will not entitle You to a refund, regardless of their position on the bill. 

For the avoidance of doubt, cancellation, interruption, delay, shortening, curtailment, suspension, modification or cancellation of the drone show shall not constitute a Material Alteration and shall not entitle You to a refund. 

9. This Event includes outdoor elements and, as with all outdoor events, action sports and live entertainment, is subject to prevailing weather conditions. If it is deemed unsafe for any scheduled display, activity or part of the Event to take place, the Organiser reserves the right to amend, postpone, reschedule or cancel the Event in whole or in part. 

In accordance with Clause 8 above, if the Event is cancelled in its entirety, the Organiser shall refund the face value of the Event Entry Ticket. 

Where any attraction, activity, display or other individual element of the Event is amended, postponed, interrupted, curtailed, suspended or cancelled, the Organiser may continue the Event and all Event Entry Tickets shall remain valid. In such circumstances, no refund shall be due unless determined otherwise by the Organiser at its absolute discretion. 

Admission to the Event grants access to the overall Event experience and not to any specific attraction, activity, display, performance, entertainment or other individual element of the Event. 

10.  For safety and operational reasons, access to stages, viewing areas, attractions, bars and other areas of the Event may be restricted, delayed or temporarily suspended where capacity has been reached. The purchase of an Event Entry Ticket does not guarantee access to any particular area, stage, performance, activity or attraction, and no refund shall be payable where access is restricted for these reasons. 

11. In the event that You are entitled to a refund, please refer to the Terms and Conditions of the authorised Ticket Agent from which You purchased Your Ticket for details of how to claim that refund. You may not be entitled to obtain a refund if You fail to follow the instructions provided within the notified time frames. Refunds will only be made to the person who purchased the Ticket(s). 

12. It is Your responsibility to check that the Event has not been cancelled, rescheduled or made the subject of a Material Alteration. Information on such matters will be made available on behalf of the Organiser as soon as reasonably practicable on the Event website and/or at the Venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material Alterations can sometimes arise at late notice or immediately prior to an Event. 

13. Tickets will not be refunded once they have been used to gain entry to the Event, or where You are given the option to attend a postponed Event on an alternative date. 

14. Tickets are personal revocable licenses and shall at all times remain the property of the Organiser and subject to these Terms and Conditions. You may not re-sell or transfer a Ticket for commercial gain. If a Ticket is re-sold, transferred or advertised for profit or commercial gain or used for competitions, promotions or hospitality packages by anyone other than the organiser, or an authorised sub-agent, it will be void and You will be refused entry to, or ejected from, the Venue without refund. Should You re-sell a Ticket to a third party you may find that the third party brings a legal claim against You for selling a Ticket which does not permit access to the Event. The organiser reserves the right to cancel any Ticket booking which it reasonably believes to have been made with a view to re-sell Tickets or where the Ticket has been purchased using fraudulent means, including credit card fraud. 

15. Tickets may be restricted to a maximum number per person per credit card or per household. These restrictions will be notified to you by the Ticket Agent before you make your booking. The Organiser reserves the right to cancel Tickets purchased in excess of this number without prior notification to you of such cancellation. 

16. By attending the Event, you give Your express consent to Your actual or simulated likeness being included within any film, photograph, audio and/or audio-visual recording to be exploited in any and all media for any purpose at any time throughout the world, the copyright to which shall be owned by the organiser or its contractors without payment or compensation. If you attend an Event with Your child aged under 18 years you give the foregoing your express consent on their behalf. This includes filming by the police or security staff that may be carried out for the security of customers. 

17. Security staff may ask to look inside Your bag. This is to ensure everyone’s safety. Please don’t be offended. We ask for your co-operation in this regard. 

18. Please take care of your personal property at the Venue. Neither the Organiser nor the Venue can be held responsible for any personal property that is lost or damaged during the Event. 

19. The following age restrictions apply and ID may be required to gain entry: 
19.1 Entrants to the site aged 15 and under must be accompanied by an adult aged 21 years and above. 
19.2. Entrants to the beer festival must be 18 years and above. 

20. The Organiser reserves the right to remove persons from the Venue for any reason including, but not limited to, behaviour that is; likely to cause damage, annoyance, or harm to others, health and safety reasons, if the Event staff believe that You are under the influence of drugs or alcohol, if You fail to produce proof of identity or age, or if You refuse to comply with the Organiser’s security searches. 

21. Please be aware that strobe lighting and loud noise may feature during certain activities during the Event. 

22. The Events operate licensed bars and you need to be over the age of 18 to purchase alcohol at the Event. Please be aware that our Event staff operate a challenge 25 policy and if, in their reasonable opinion, you look younger than 25 year of age you may be asked to provide ID. If you are unable to provide ID on request you will not be served alcohol at the Event. 

23. You undertake to comply with any and all instructions given to you by the Organiser and/or all Venue staff at the Event. In particular You are required to comply with all safety advice, site signage and ‘no smoking areas’. In accordance with Smoke-Free Regulations, certain areas of the Event are designated ‘no smoking’. Normal statutory rules and regulations apply and should be observed at the Event. Failure to do so may result in ejection from the Venue. 

24. You shall not be permitted to bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials. 

25. To the extent permitted by law, personal information provided by You to the Organiser will be used for all purposes reasonably connected with the operations of the Event and the Organiser including (but not limited to): providing You with details of forthcoming connected events, offers and services; providing You with updates as to the latest concessions or any changes thereto and information concerning competitions and other promotional activity, supplying You with the goods that You request or in which the organiser reasonably believes You may be interested, conducting market research and establishing customer profiles, and transferring or disclosing the information provided to the Organiser’s professional advisors and such other parties as it considers necessary in the administration of its business. The organiser will not use or disclose Your personal information other than as set out in these Terms and Conditions without Your prior consent. You will be given the opportunity to unsubscribe from such marketing communications when You place Your order and You can unsubscribe from any email communications You receive from the Organiser by following the unsubscribe link. 

26. Access to each designated area within the Venue is subject to capacity and the Organiser accepts no liability and will not offer any Ticket refunds if You are unable to access an area due to that area being at maximum capacity. You may be required to queue so please arrive early to avoid disappointment. 

27.  Accessible tickets are limited and are charged at the standard Ticket price. Accessible tickets allow for one carer to accompany the Ticket holder. Early bird accessible tickets provide access to the accessible viewing platform located on the south Terrace. A limited number of blue badge parking spaces are available on site – to enquire please contact [email protected]. Access to the car park will be limited and provided to you by the access team. If you have not enquired via [email protected] and secured a blue badge parking ticket the Organiser cannot guarantee that it will be able to address your needs fully.  Only early bird accessible ticket holders will be admitted onto the viewing platform due to capacity limitations and no exceptions will be made. 

28. Official merchandise is usually only available inside the Venue. The organiser does not accept any responsibility for the sale of unofficial merchandise. 

29. You agree that the Organiser, its servants or agents will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by the Organiser or its servants or agents): (a) in any circumstances where there is no breach of a legal duty of care owed by the Organiser or any of its servants or agents; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury as a result of a breach of a legal duty of care owed by the Organiser, its servants or agents); and/or (c) to the extent that any increase in any loss or damage results from the breach by You of any of these Terms and Conditions. 

30. In the event that you believe you have a legitimate complaint that may give rise to a claim against the Organiser, you are required to notify the Organiser in writing of such complaint within 28 calendar days of the Event. If so notified, the Organiser undertakes to investigate and consider the nature and cause of the complaint. 

31. For the purposes of these Terms and Conditions, Force Majeure means any cause beyond the Organiser’s control including, without limitation, an act of God, war, insurrection, riot, civil disturbances, acts of terrorism (or the threat thereof), fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather (including but not limited to high winds), third party injunction, national defence requirements and/or acts or regulations of national or local governments. The Organiser will not be liable to you for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure. 

32. You agree that the Organiser shall not be liable to You for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the Event and/or our obligations hereunder including, but not limited to, loss of profits, anticipated profits, savings, business or opportunity, or loss of publicity or loss of reputation, or opportunity to enhance reputation or loss of contract or other economic or consequential loss arising from the performance (or any failure to perform) these Terms and Conditions. 

33. The Organiser will not have any liability to You whatsoever for loss or expenses incurred in connection with the Event or any cancellation of the Event, including, without limitation, costs of any personal travel, accommodation or hospitality arrangements made relating to the Event or the cancellation of the Event. 

34. The Organiser shall not be liable for the acts or omissions of the operators of the Venues, for any personal injury suffered at the Venue (unless due to the act or omissions of the Organiser) or any loss, theft or damage to your property including but not limited to clothes at the Venue (unless due to the act or omissions of the Organiser). 

35. To the fullest extent permitted by law, the Organiser shall be entitled to assign any of its rights and obligations under these Terms and Conditions, provided that Your rights under these Terms and Conditions are not materially adversely affected. 

36. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be deemed severed or amended to the minimum extent necessary, and the remainder of these Terms and Conditions shall remain in full force and effect. 

37. If the Organiser delays or fails to enforce any provision of these Terms and Conditions, this shall not constitute a waiver of the Organiser’s right to enforce that provision or any other provision at a later date. 

38. Any person, other than the Organiser, who is not a party to the Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Terms and Conditions. 

39. Nothing in the Terms and Conditions and no action taken by You or the Organiser under the Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other fiduciary relationship between You and the Organiser. 

40. These Terms and Conditions constitute the entire agreement between the parties in relation to their subject matter and supersede any previous agreements, arrangements or understandings between You and the Organiser relating to that subject matter. 

41. Nothing in the Terms and Conditions shall purport to exclude liability for fraud or fraudulent misrepresentation. 

42. The Terms and Conditions shall be governed by the laws of England and Wales and parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales. Special terms and conditions: 

43. Prohibited items include, but are not limited to: 
Alcohol 
Illegal substances 
Anything that could reasonably considered for use as a weapon 
Nitrous Oxide and legal highs 
Food or drink apart from soft drinks or water in plastic bottles 
Excessive quantities of cigarettes (ie more than for personal consumption) 
Glass of any kind, including perfume and cologne bottles, beer bottles, jars or drinking vessels 
Portable laser equipment and pens 
Megaphones 
Large sound systems 
Air horns 
Spray cans 
Fireworks 
Sparklers 
Flares 
Animals
Large bags
Unofficial tabards or hi vis jackets 
Professional camera or video equipment 
Bicycles 
Any items confiscated will not be available for collection on exit from the festival and will be destroyed. 

45. Alcohol cannot be brought into the festival site. It is illegal to attempt to buy alcohol if you are under 18 and it is illegal to buy alcohol for another person who is under 18. 

46. Lost property will be collected during the event and held at the security office. When the event is over it will be disposed of within 7 days.

47. Attendees are encouraged to arrive well in advance of any advertised performance or display times and should allow adequate time for security checks, ticket validation and queuing. The Organiser shall not be liable for any missed part of the Event as a result of late arrival, queuing or delays in gaining entry.