Accessible information

General Advice

Please note that the Fireworks Festival takes place on the grounds of Alexandra Palace and this will require navigating hills and steep terrain. Furthermore, the weather can cause certain areas to become more challenging to navigate due to wet and slippery surfaces. Please take care and be mindful of this when navigating the park.

Visitor Services

Our Visitor Services Team will be on site for the duration of the event to make sure you have the best experience possible. The team will be positioned around the Festival in all the main areas. Please contact them if you require any assistance. You can contact them directly prior to the Festival on access@alexandrapalace.com

Travel

Please note that the closest accessible (step-free) train station is Finsbury Park Station. From here you can take the W3 bus or taxi to reach the festival site.

Blue Badge Parking

We have limited blue badge parking spaces available that can be reserved on a first come first served basis. Please contact access@alexandrapalace.com to enquire.

For anyone that has booked Blue Badge parking, the car park is located in our Grove car park, Muswell Hill Entrance (west side). You will be required to show your blue badge parking booking confirmation to gain entry to the car park. There is an accessible route to the Fireworks Festival from the Grove car park, please note that this will require navigating some steep terrain.

Please note that all blue badge parking users are required to be on site and parked by 7pm on Friday 1 November and 6.30pm on Saturday 2 November. If you are not parked by this time, we cannot guarantee that you will be granted entry.

Free Companion Tickets

All accessible tickets come with a free companion ticket. All companions must be a responsible adult over the age of 21. If you do not have an accessible ticket but require a companion, please contact the Visitor Services team on access@alexandrapalace.com.

Accessible Viewing Area

Only early bird accessible tickets include access to our accessible viewing area which is located on the Terrace outside our Phoenix Bar & Pizzeria.

The nearest accessible entrance to the viewing area is via our Palm Court slip road located on the west side of the Palace. If you require any assistance or directions, please ask a member of our Visitor Services team and they will happily direct you.

If you would like to enquire about using our accessible viewing area, please contact our Visitor Services team.

Accessible Toilet Facilities

We have accessible toilet facilities available across site. Please ask a member of staff and they will happily direct you to the nearest facility.

Changing Places Facility

We have a state of the art Changing Places Facility, located in our East Lightwell entrance on our South Terrace. The facility includes a height adjustable changing bench and sink, a moveable hoist, changing screen, shower and accessible toilet. If you are attending Fireworks and would like to use the facility then we would advise that you contact us prior to your visit so we can provide the best possible experience for you.

Lowered/Drop Down Bar Service

There will be accessible service points available on bars in the following areas: the East Car Park, the Pavilion, the Fairground and the West Hall.

Wheelchair Hire

We have limited wheelchair hire available. Collection and hire is available from Visitor Services in the East Court. We advise that you book these in advance by contacting our Visitor Services team on access@alexandrapalace.com

Medication

You are welcome to bring medication on site to manage any medical conditions. Please contact the Visitor Services team prior to your visit if you intend on doing so.

Assistance Guide Dogs

Customers with visual impairments that require an assistance guide dog are welcome to attend the event. If you are planning on bringing a guide dog to the event, please contact our Visitor Services team directly so we can make the appropriate arrangements prior to your visit.

Contact

Please direct all queries to access@alexandrapalace.com.